Item: ScreenConnect
Rating: 8
Author: Verified User

Overall Satisfaction with ScreenConnect

Use Cases and Deployment Scope

We use Screenconnect within our organization both internally and externally. We own 17 restaurants (each has a laptop and remotes into a central terminal server). The Screenconnect service allows us to instantly remote into our users' machines and resolve any issues that they're experiencing. We also heavily utilize the scripting function (deploying batch files, etc.).

Pros and Cons

Pros

Ease of deployment.
Ease of use regarding deploying software from within the toolbox.
Ad-hoc sessions.

Cons

The pricing model could use some work. We currently have 3 licenses, but if one is being used for a meeting, I am unable to use remote connectivity until a free license is available.
The 3 seat license is a great deal, but price increases tremendously after that.
I'm not a fan of Connectwise (worked for a terrible MSP who used it, so that's just personal preference)