Unbiased ScreenConnect review
February 10, 2017

Unbiased ScreenConnect review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

We use Screenconnect within our organization both internally and externally. We own 17 restaurants (each has a laptop and remotes into a central terminal server). The Screenconnect service allows us to instantly remote into our users' machines and resolve any issues that they're experiencing. We also heavily utilize the scripting function (deploying batch files, etc.).
  • Ease of deployment.
  • Ease of use regarding deploying software from within the toolbox.
  • Ad-hoc sessions.
  • The pricing model could use some work. We currently have 3 licenses, but if one is being used for a meeting, I am unable to use remote connectivity until a free license is available.
  • The 3 seat license is a great deal, but price increases tremendously after that.
  • I'm not a fan of Connectwise (worked for a terrible MSP who used it, so that's just personal preference)
  • We no longer have to travel over several states to resolve issues.
We used TeamViewer previously, but the pricing model did not align with our business needs. There were also concerns with TeamViewer's data breach.
Screenconnect is well-suited for small to medium organizations who are on a budget.

ConnectWise Control Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Session record
Not Rated
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control