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ScreeConnect has saved us a lot of time and has allowed us to work smarter and not harder
Updated April 22, 2019

ScreeConnect has saved us a lot of time and has allowed us to work smarter and not harder

Sandra Biringer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ScreenConnect has made our daily workflow much easier when trying to connect to remote users. It's easy for end users to install if we need to gain immediate access. I would recommend this product for the simple fact that it makes our help desk run so much smoother, and we can quickly help the customer. Only the IT department uses it. the chat feature is also handy when we need to contact end users quickly instead of calling their office.
  • Easy to install.
  • Easy to access remote desktops/laptops.
  • Helps us do our job more efficiently.
  • Toolbox.
  • chat feature
  • The snapshot of end users screen could be a little bit bigger
  • Quickly fix end users' issues.
  • Ease of searching for the username and computer they are logged into.
  • We can login to the portal from anywhere as long as we have internet access
We were using a program that would only give us remote access if the user was within our domain. ScreenConnect allows us to access machines anywhere as long as they are connected to the internet. This has also helped us to work with physicians that are working remotely in different states.
We have not come across any less appropriate scenarios. ScreenConnect has helped us in situations where our previous software wasn't able to. The ease of giving the end user who is workign remotely, the website to download the client so we can gain access is great. We can immediately help them with their problems.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Remote management of servers & workstations
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10

Evaluating ConnectWise Control and Competitors

Yes - We were using dameware. it was great from the beginning but as more users started working remotely, we were unable to get access to their workstations.
  • Product Features
  • Product Usability
Usability is fairly easy. We like that we can sign in to the portal and access any computer in our organization that has screenconnect installed. It is easy to conduct remote session with those who are at remote locations.
no changes

Using ConnectWise Control

easy to use for technicians and helps us do our job more efficiently
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • searching for name of computer to remote in to
  • ease of installing client on other computers
  • east of creating a remote session
  • I have not found any features to be cumbersome yet
Yes - Yes and we will sometimes use the mobile feature when we need to walk through some users steps to remedy their issue or to get more information.