The remote desktop access software that is easy to use and highly configurable
Updated April 27, 2017
The remote desktop access software that is easy to use and highly configurable
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScreenConnect
We use ScreenConnect across the whole organization for various applications. The primary use is for remote troubleshooting of our computers across two geographic regions. Most computers are located in the offices but we also have laptops out in the field so this reduces walking our users over the phone for troubleshooting or having them bring their laptops in. The secondary use is for remote access to our desktops for our employees to work at a different location (home or alternate office).
- It quickly connects to remote desktops, including remote Wake-on-lan that always works.
- Ease of use and UI.
- Customizations/branding possible.
- Setup is easy and can be as detailed as you want.
- Multi-windowed desktop is handled well. It is also easy to view and control multiple remote computers at the same time.
- Easy to deploy and also to update the hosts' software later on with new releases.
- Our default setting for remote access is to blank the remote screen and block local access. Sometimes this causes issues when we connect to a host where both parties see the black screen. Currently, users need to unblank and reblank the remote screen to see the desktop properly remotely.
- The drag and drop file exchange doesn't always seem to work but you can always send a file/folder using the built-in toolbar.
- Would like to see the possibility to fullscreen a dual monitor remote setup to a dual monitor local setup easier. Current process is to separate the two windows and make them each fullscreen independently.
- Technical support has become effortless and less frustrating for both session parties. Previous workaround was using JoinMe or Skype for Business. It is so much easier to just send a request for permission to control.
- Remote access has become possible without the requirement of Windows Pro and it is an easy, secure setup instead of punching RDP holes through your firewall.
- The cost of the software is covered for us by time savings in making the remote connections, giving our employees remote access and more freedom to work from home or at an alternate location and the frustration level of our employees with troubleshooting has decreased making our employees happier :) It is so easy to just connect and show someone something or configure/troubleshoot something now.
Teamviewer seems to release major versions every year or so requiring users to continually pay more.
LogMeIn seemed expensive comparatively.
VNC doesn't have a lot of customizations or extras. Not as easy to configure for different user groups.
Windows RDP is difficult to get WOL working consistently, requires Windows Pro, and also many RDP ports opened through your firewall.
When evaluating ScreenConnect, I looked at 10+ other software to determine what best fit our needs. ScreenConnect allows for granular permissions/customizations/branding not possible with the others and also includes some nice extensions which allow you to view running processes, system specifications, thumbnail preview of users desktops, and run CMD remotely.
LogMeIn seemed expensive comparatively.
VNC doesn't have a lot of customizations or extras. Not as easy to configure for different user groups.
Windows RDP is difficult to get WOL working consistently, requires Windows Pro, and also many RDP ports opened through your firewall.
When evaluating ScreenConnect, I looked at 10+ other software to determine what best fit our needs. ScreenConnect allows for granular permissions/customizations/branding not possible with the others and also includes some nice extensions which allow you to view running processes, system specifications, thumbnail preview of users desktops, and run CMD remotely.