ServiceNow a technical review
March 25, 2016
ServiceNow a technical review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow
ServiceNow is used by our organization both internally for areas such as HR, Incident Management, SDLC, Knowledge Management, Sales Pipeline, demand management and externally to interface with our customers. We continue to add more and more uses for ServiceNow as we continue to grow. ServiceNow can solve any business problem, the only thing needed is a solid process to support the technology.
Pros
- ServiceNow is flexible, it can be built to support any process, not only Service Management.
- ServiceNow can integrate with any system, because of its flexibility and underlying technology.
- ServiceNow is constantly improving, with two releases a year they are listening to the wants of customers and adding those features.
Cons
- Although ServiceNow is considered a platform, its development capabilities for seasoned developers are light.
- Better documentation, although the documentation is great, it sometimes is not as detailed as it should be.
- Better development APIs, since ServiceNow is a platform it should be supporting its developers with first-class APIs rather than forcing developers to write common code, over and over.
- ServiceNow has has a positive impact on the business by allowing the flexibility of having one central platform to manage the business from.
ServiceNow is a platform for service management, this is the big separator between the competitors. It is not simply an ITSM tool, and most organizations need a single pane of glass. This allows for all service management to live in one tool, which is the nirvana that most companies seek.
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