Honestly, it is the best option available in the market
November 17, 2021

Honestly, it is the best option available in the market

Juliana Moraes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SharpSpring from Constant Contact

At first, we started using Sharpspring as an automation platform for our company; however, the more we became familiar with its various resources and features, we have officially adopted it to optimize our processes across the whole organization. Today, we use Contact Manager and Sales Pipeline for the sales and account management departments; and we implemented it in the marketing team for e-mails, landing pages, dynamic forms, lead tracking, and, most importantly, automated workflows, which had a very positive impact in our productivity overall. We appreciate the individual tools, but Sharpspring did wonders for team work in general. I would point to the CRM tool as the most important and efficient one for our team in the present moment, since it is very flexible and customizable, and can be applied to several different industries. The new automation flows allowed us to focus on our top priorities, eliminated unnecessary work, and spared us a lot of time.
  • Marketing automation is very effective and simple to use.
  • The sales pipeline is very customizable for our clients, that have many different background industries.
  • The e-mail marketing tool can be highly segmented, which provides us with more assertive communication.
  • The dynamic form creation is very intuitive.
  • The landing page builder is okay but could be improved with more features.
  • A native SMS and push notification integration would be very interesting.
  • I find the reporting tools very limited, and hard to send reports to a different reporting suite.
  • Since we set up Sharpspring, lead generation pivoted significantly - we now have 3-4x more leads since using Sharpspring.
  • We spare our time from time-consuming proccesses and we focus more on building and growing our business now, wich allowed us to reach our ROI goals faster than ever!
  • The sales pipeline also spared us a lot of processes, and noticeably optimized our workflows, and spared us precious time.
  • Instead of managing multiple tools, in Sharpspring we have our CRM/lead management, e-mail automation, forms, landing pages, and other features coordinated in one place.
  • Sales and marketing are now integrated into one place.
We experienced working with other platforms in our team, reviewing and testing, in order to find the one that would optimize our workflows the most. Some of these were completely new to me (Sharpspring was one of them), but I had previous experiences with platforms like Mailchimp and HubSpot Marketing Hub. I was very excited to work with Sharpspring, however, a few of my colleagues were fearful that they were overselling their own capabilities. As we tested and reviewed Sharpspring, we all agreed that it was the best platform to cater to our needs, due to the fact that it's highly customizable. Of course, it was much more effective than the other previous platforms we experienced.

Do you think SharpSpring from Constant Contact delivers good value for the price?

Yes

Are you happy with SharpSpring from Constant Contact's feature set?

Yes

Did SharpSpring from Constant Contact live up to sales and marketing promises?

Yes

Did implementation of SharpSpring from Constant Contact go as expected?

Yes

Would you buy SharpSpring from Constant Contact again?

Yes

One of the best things about Sharpspring is how simple and effective the marketing tools are; plus, how customizable the sales pipeline is for any client within different sections of the industry. Also, the e-mail marketing tool is very powerful and dynamic within its content capabilities and the form creation tool is very intuitive and yet very effective. I should also point out how effective and amazing the customer support is; very attentive and helpful team. I believe that Sharpspring could be even better if other features were updated; the landing page builder still lacks some robustness, but it does the job. The platform is also missing out on push notification and native SMS integration, which would really be a plus in our work processes.

SharpSpring from Constant Contact Feature Ratings

WYSIWYG email editor
10
Dynamic content
10
Ability to test dynamic content
10
Landing pages
10
A/B testing
10
Mobile optimization
10
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
Lead nurturing
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
10
Calendaring
10
Event/webinar marketing
10
Social sharing and campaigns
10
Social profile integration
10
Dashboards
10
Standard reports
10
Custom reports
10
API
10
Role-based workflow & approvals
10
Customizability
10
Integration with Salesforce.com
10
Integration with Microsoft Dynamics CRM
10
Integration with SugarCRM
10