Good in its simplicity
Updated February 23, 2022

Good in its simplicity

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SignNow

[SignNow is being used] For ease in obtaining signatures as opposed to fax method.
  • Easy to sign
  • Easy to send back
  • Simply results in signed copies
  • No additional markups (or added numbers) are made to the signature like with DocuSign
  • Interface in sending could be better - message to sender should be visible to change without having to click to show it.
  • Billing was really messed up upon renewal. It stopped working and said we had to pay even though payment went through and showed on the account page as paid.
  • Customer service is too hard to find and call. There was no posted number or email and no help option. It was very slow trying to contact someone and get it working when it locked us out.
  • Ease and speed to help clients be able to sign docs without needing to print and rescan back.
Quick simple signing of a doc (and dating) is great. Would be nice if it could be edited if needed by the signer before signing.

Using SignNow

Simple to learn and use, pretty straightforward all around.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Easy to set up
  • Easy to send out
  • Eazy to obtain documents back
  • Sometimes people you send it to have trouble using it, but this is rare
  • It sometimes gets lost in junk mail filters, but that seems unavoidable

Upgrading SignNow

DocuSign is more complicated and marks up the signature when all we need or want is an electonic method to sign and send back a doc.