Item: Slack
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Slack in our entire organization as a means of internal communication. It addresses a need for real-time team collaboration in different locations and time zones, as we have multiple offices.

Pros and Cons

Ease of use. It is straightforward and easy to navigate.
File sharing while maintaining file quality is terrific.
Viewing user groups is a great feature.

I don't love that I have to scroll to the top of my unread messages before I can clear the messages.
I wish I could see a preview of my message before it gets sent out, especially if it's a poll or something with specific formatting.
A poll option that is easy to use would be great.

Support Rating

Every question I've had has been answered via the website's FAQ.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Slack is great for quick discussion and brainstorming.
Slack is less appropriate for a situation where you're trying to delve deep into a topic or idea. The natural flow of an in-person conversation is vital to some brainstorming sessions. I wouldn't recommend Slack for an initial discussion on a big project.

Terrific Software. Highly recommended!

Overall Satisfaction with Slack

Use Cases and Deployment Scope

Pros and Cons

Support Rating

Key Insights

Do you think Slack delivers good value for the price?

Are you happy with Slack's feature set?

Did Slack live up to sales and marketing promises?

Did implementation of Slack go as expected?

Would you buy Slack again?

Other Software Used

Likelihood to Recommend

Slack Feature Ratings