Impressive and incredibly useful tool to understand customer journeys and boost conversations

Smartlook's customer support is always very easy to reach, replies quickly and is always very friendly and helpful. I guess the best thing is the fact that I hardly ever have to reach out to them because their product just works and I don't have many questions or run into any problems where I'd need to contact them. Their sales are also very kind!

The core functionality, that is viewing a recording (a user's customer journey throughout the web app) works really well. A big section of the screen focuses on the "video" and has a number of very helpful tools and toggles below it. What's a bit chunky to use at times are the filters and events functionality. But it's okay, you get used to it. After all, I have other analytical tools I use to track events and am mostly interested in the recordings anyway.

Perfect for web apps, specifically ones where users interact a lot. We can drive great analytics from watching the users' behavior and make improvements based on that which in turn not only make for better UX but also for more overall sales. Afaik it's not suited for mobile apps unfortunately, although that'd be great as well!