SmileBack Reviews

20 Ratings
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Score 8.8 out of 101

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TrustRadius Top Rated for 2019

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Reviews (1-6 of 6)

Alice Klink profile photo
October 07, 2019

Simple and effective.

Score 9 out of 10
Vetted Review
Verified User
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Support

10
I can imagine that the support would be wonderful. We have never had any problems with SmileBack, so we haven't had to utilize the support features. However, every other aspect of the software is so well done that I am positive that the support will also be wonderful and helpful.
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October 12, 2019

SmileBack Review

Score 10 out of 10
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Verified User
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Support

10
We have rarely had to use their support. They have been responsive on those rare occasions.
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About SmileBack

SmileBack helps its users easily gather feedback after every single support interaction through their help desks. The product also helps companies track trends, respond to customers based on all kinds of triggers, and create deep, meaningful reports.

It’s hard to get people to rate their customer service interactions; response rates are usually a dismal 5% or so. SmileBack removed all the pains to provide feedback, with a very clear one-click on a smiley face, which then prompts the user for a short comment. On average, the vendor says its customers get a 39.6% response rate.

This means support staff knows where they stand and tend to get more motivated than before thanks to a steady stream of positive feedback.

The vendor aims to offer ridiculously simple product design and a stable platform that just doesn’t break. The company has 650 customers.

SmileBack Features

SmileBack Screenshots

SmileBack Integrations

SmileBack Competitors

Customer thermometer, Simplesat, Crewhu

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

SmileBack Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Video Tutorials / Webinar

SmileBack Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Mobile Web
Supported Languages: English, German, Hindi, French, Spanish, Chinese, Dutch, Swedish, Arabic, Hebrew, Russian, Portugese, Japanese