SmileBack Reviews

21 Ratings
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Score 8.7 out of 100

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Reviews (1-7 of 7)

Jared Miller | TrustRadius Reviewer
July 03, 2020

Great Gateway to CSAT Insight

Score 8 out of 10
Vetted Review
Review Source

Support Rating

Fantastic support--very honest and direct assistance anytime you need it. My only critique would be for them to "eat more of their own dog food." While I'm sure they've reached out in the past, I can't say that I specifically recall many times that they went out of their way to seek my input as their customer. That said, we rarely needed to contact them as the product works great on its own!
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Alice Klink | TrustRadius Reviewer
October 07, 2019

Simple and effective.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

I can imagine that the support would be wonderful. We have never had any problems with SmileBack, so we haven't had to utilize the support features. However, every other aspect of the software is so well done that I am positive that the support will also be wonderful and helpful.
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Anonymous | TrustRadius Reviewer
October 12, 2019

SmileBack Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

We have rarely had to use their support. They have been responsive on those rare occasions.
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About SmileBack

SmileBack is designed to enable helpdesks and IT support professionals to gather abundant, actionable feedback. Boasting a 42% average survey reply rate, the vendor states that businesses will get insights that attract and retain customers.

SmileBack offers 1-on-1 demos, a free trial, and a 60-day money-back guarantee.

SmileBack Features

Additional Features
Has featureOne-click surveys to increase your response rate
Has featureDetailed reports to export for your clients
Has featureBuilt-in automation to reduce your workload
Has featureOut-of-the-box filters to slice and dice your data
Has featureA widget to show off your Net CSAT Score on your own website

SmileBack Screenshots

SmileBack Integrations

Dropbox, Zapier, BrightGauge, Slack, Microsoft Power BI, Connect SMART, LaMetric

SmileBack Competitors

Customer thermometer, Simplesat, Crewhu


  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

SmileBack Support Options

 Free VersionPaid Version
Live Chat
Video Tutorials / Webinar

SmileBack Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Mobile Web
Supported Languages: English, German, Hindi, French, Spanish, Chinese, Dutch, Swedish, Arabic, Hebrew, Russian, Portugese, Japanese