Good ticketing, limited automations and integrations

It was really good before the acquisitions and rebranding. A lot of the team has changed that supported the system. They have a chat feature for techs that use the system and over the last couple of months, I haven’t been able to connect to a resource. I have got support via email and meetings easy enough so I’ve let it slide.

It would be good for teams that are looking to stand up a service desk system and establish a working inventory. Things like queues and asset tracking are good. You can even create tags to tie your assets in the field to your inventory record in addition to their agent. I think they could do much better at integrating other common tools like rmm products into the platform as some of the inventory gets duplicated with that process and leaves you checking multiple areas and going to other platforms for a complete picture/task. Even their own branded platforms for this were not even on their roadmap. Also, I would say the inventory agent provided a lot of extra info for installed software that is not very helpful and also lead to views of multiple versions installed in the fleet even though it is 1 software that is just reporting differently. It is tough to keep accurate.