Overall Satisfaction with SolarWinds Service Desk (SSD)
SolarWinds Service Desk is a single and transparent platform for our employees in my organization as all the employees can log the tickets when any issue comes and can monitor the same on a regular basis and get the resolution in the easiest way possible. It is a ticketing system for most of the organizations today along with ours.
- IT Ticketing System
- Tickets Raising and getting the resolution accordingly.
- Incident Management
- Asset Management Dashboard can be improved.
- Workflow is little complex.
- N/A
- Asset Management
- Incident Resolution
- A transparent Management platform
In comparison to other solutions available, SolarWinds wins when it comes to supporting customers. Also, it is easy to set up and provides a user-friendly interface for the employees. In addition to that, It provides a variety of features like incident management, reporting, etc making it a better solution than other solutions available.
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SolarWinds Service Desk (SSD) go as expected?
I wasn't involved with the implementation phase
Would you buy SolarWinds Service Desk (SSD) again?
Yes