SolarWinds Service Desk - Making Service Management Easier!!
April 26, 2022

SolarWinds Service Desk - Making Service Management Easier!!

Vandana Yadav | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Service Desk (SSD)

SolarWinds Service Desk is a single and transparent platform for our employees in my organization as all the employees can log the tickets when any issue comes and can monitor the same on a regular basis and get the resolution in the easiest way possible. It is a ticketing system for most of the organizations today along with ours.

Pros

  • IT Ticketing System
  • Tickets Raising and getting the resolution accordingly.
  • Incident Management

Cons

  • Asset Management Dashboard can be improved.
  • Workflow is little complex.
  • N/A
  • Asset Management
  • Incident Resolution
  • A transparent Management platform
In comparison to other solutions available, SolarWinds wins when it comes to supporting customers. Also, it is easy to set up and provides a user-friendly interface for the employees. In addition to that, It provides a variety of features like incident management, reporting, etc making it a better solution than other solutions available.
I gave it an 8 because it has a vast range of features like Incident Management, Automatic, monitoring, etc. Still, there is a little room where it can be improved especially when there is an overflow of logs, etc. Also, although it is user-friendly but can be a little confusing when it is a web interface.

Do you think SolarWinds Service Desk (SSD) delivers good value for the price?

Yes

Are you happy with SolarWinds Service Desk (SSD)'s feature set?

Yes

Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SolarWinds Service Desk (SSD) go as expected?

I wasn't involved with the implementation phase

Would you buy SolarWinds Service Desk (SSD) again?

Yes

It is best suited in a service-specific organization where employees can manage all the assets and have a log for the same giving a pure management platform. Issue Resolution has been automated by just creating a ticket ag it will be logged and get resolved accordingly, minimizing human efforts.

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