Splashtop, our go to remote rescue tool!
December 18, 2021

Splashtop, our go to remote rescue tool!

Matthew Strickland | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop Enterprise

We use Splashtop business when we have a customer with an issue that needs remote support, sometimes the tools we use the most aren't working, or weren't installed and we use Splashtop Business to remotely access and diagnose the issues. We also have a link on our website for remote support, primarily for customers that aren't established with us yet, and that is the main way we connect to new customers.
  • remote access
  • ease of use for pc users that have little experiance
  • not laggy, even on slow dsl connections
  • would be nice if disconnected you could reconnect the current session easily
  • chat feature could be easier to use, doesn't always display correctly
  • ease of use
  • speed
  • small learning curve, any one can use it within just a few minutes of launching it
  • Splashtop Enterprise is the least used of our remote services, but it is good to have available as it fills a gap that we cannot otherwise fill.
Splashtop Enterprise was easier for our clients to use than LogMeIn Rescue that we used to use. It is a more lightweight and robust feeling software. The biggest benefit for us was the cost of Splashtop vs LogMeIn.

Do you think Splashtop delivers good value for the price?


Are you happy with Splashtop's feature set?


Did Splashtop live up to sales and marketing promises?


Did implementation of Splashtop go as expected?


Would you buy Splashtop again?


For us, as a company, Splashtop business has been most beneficial when used to connect to new customers that we have not installed other remote access software on their computer as part of their service contract with us.

Splashtop Feature Ratings

Screen sharing
File transfer
Instant message
Over-the-Internet remote session
Session record
Multi-platform remote control