Nearly perfect !
February 24, 2022

Nearly perfect !

Steve Wooding | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access

Overall Satisfaction with Splashtop Enterprise

Love this product, so much more flexible and easy to use for our use cases than other products we reviewed. I appreciated being able to contact the team and develop a custom license for our use, without us needing to be a huge organization. Found the team very approachable and responsive to both commercial and support-related issues. Our use case involved Unattended Android devices, where I found that sometimes the pace of change by Google / Android meant that this valuable selling point for Splashtop sometimes struggled with information, advice, and solution tweaks that could keep up, but in general, I would definitely recommend Splashtop as a remote support platform
  • Responsive communciation
  • Flexibility with Licensing
  • Ease of deployment
  • Support for Unattended ( Android) devices
  • License structures support small businesses with per technician license rather than per endpoint
Very easy, both by phone and by email!
No concerns at all
We were able to deploy very quickly using Teamviewer to migrate to Splashtop seamlessly !!
Yes - Teamviewer - licence inflexibility became cost prohibitive, plus difficulty in obtaining personal support

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Great for unattended Windows devices, easy to access and store any required access credentials Less good for unattended Android devices, but mostly because of changes by Android, meaning unattended is not really possible, so maybe don't claim it is! ( Think this is an Android problem, not a Splashtop )