Item: SurveyMonkey
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

SurveyMonkey is being used to track COVID symptoms across all employees on a daily basis, to get feedback from current and former employees on their experiences and suggestions on the company as a whole, and to get feedback from employees on various topics.

Pros and Cons

Ease of use.
Able to have multiple users access the same survey.
Easily analyze results.

Adding extra collectors.
When emails get bounced unable to resend using the same collector.

Return on Investment

During COVID, it has allowed for easy tracking of employees' symptoms.

Key Insights

Do you think SurveyMonkey delivers good value for the price?

Yes

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SurveyMonkey go as expected?

Yes

Would you buy SurveyMonkey again?

Yes

Usability

It definitely has ease of use, but there are times where it is hard to navigate and get exactly what you want accomplished. Also, adding additional users and giving them the same access wasn't something that was easy to figure out the first time around.

Support Rating

Support is very helpful whenever you need help, but their wait times for an answer are on the slower side.

Likelihood to Recommend

If you need employees to answer simple questions to help the company, SurveyMonkey is an easy place to accomplish this.

Where surveys come to play

Overall Satisfaction with SurveyMonkey