SysAid is a Great Tool for our Helpdesk.
November 23, 2023
SysAid is a Great Tool for our Helpdesk.
Score 8 out of 10
Vetted Review
Verified User
Software Version
ITSM
Overall Satisfaction with SysAid
Likes
- MS Teams Chat bot makes it easy for users to quickly
create a ticket. - Ease of being able to create and assign tickets
quickly. I love how we can customize almost everything to fit
our company's needs. - Able to access on any browser and device.
- Importing of assets
Dislikes
- Remote control is a bit wonky.
- Still, a few other bugs to work out.
- MS Teams Chat bot makes it easy for users to quickly
create a ticket. - Ease of being able to create and assign tickets
quickly. I love how we can customize almost everything to fit
our company's needs. - Able to access on any browser and device.
- Importing of assets
Dislikes
- Remote control is a bit wonky.
- Still, a few other bugs to work out.
- MS Team Chat bot
- Knowledge Base
- Customization
- Remote Control.
- Sometimes slowness on saving tickets.
- Employee satisfaction surveys.
- Cost savings.
We have only begun to scratch the surface of using the Workflow in SysAid. But the few we have created are working wonderfully. We are no longer awaiting returned emails for approvals; SysAid takes care of reminding the approver if they have not been approved or rejected within a certain time period.
Knowledge base, asset management, Teams Chat bot.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes