Item: Talkdesk
Rating: 10
Author: Maria Lopez

Use Cases and Deployment Scope

Talkdesk is used by our organization as a primary way to reach out to our customers and to prospective customers and partners. Now the use of Talkdesk varies by department, but I can say that more than one department uses it. As of right now, there are no problems with Talkdesk. It's a really great system to use. It may have some glitches from time to time as it is connected to our 3rd party CRM, but that involves problems when it comes to tracking and recording that would possibly have to do with the 3rd party system and not Talkdesk.

Pros and Cons

Reliable to use.
Offers efficient use of pre-recording messages to be able to reach out to more prospects.

I'd like to record pre-recorded voicemails directly from Talkdesk instead of having to convert the file to an MP3.

Return on Investment

Increased general outreach.
More efficient to use due to pre-recording feature.

Usability

Talkdesk has always been super user-friendly! It's a great system to have that smoothly integrates with our third-party customer relationship management system. I would recommend to any company where large sets of people are to be followed up with because it has the ability to quickly track folks that you have spoken with.

Implementation Rating

The speed and ease of deployment were definitely needed, and I can personally say that it was a great choice in the right direction. You can now do more than ever before when it comes to outreach, tracking, and variety in voicemails, transferring calls to teammates, and so much more.

Exceptional Examples of Talkdesk Support

With Talkdesk you are able to reach more than one person. For example, let's say you're on break or taking lunch, and your assigned customer was unable to reach you, then someone else might be able to pick up the phone on your behalf as far as one of your team members, and that indeed is exceptional service from any company or business.

Alternatives Considered

I have not evaluated any other product that is compatible to Talkdesk.

Key Insights

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

Talkdesk is well suited for recruiting purposes, customer relationships building, and dealing with a small to large customer base that you regularly need to follow up with via phone. A scenario where Talkdesk would be less appropriate is related to a team that focuses on internal operations or upper management.

User-Friendly Product!

Overall Satisfaction with Talkdesk