TeamSupport, a helpful help desk and ticketing software.
Updated March 16, 2016
TeamSupport, a helpful help desk and ticketing software.
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Enterprise Edition
Overall Satisfaction with TeamSupport
We are using TeamSupport as our help desk software to track tickets. We'll also use it to track inventory. It is currently being used by our IT technicians as a ticket tracking software. It will help us address reporting on tickets and with responding to tickets in a timely fashion.
- Reporting
- Inventory Management
- Ticket Tracking
- Knowledgebase
- So far not too many weaknesses that I have noticed
- Anticipating better customer service
- Better reporting
- Better inventory tracking
TeamSupport's interface is very clean and easy to use. I think it excels in this area over competitors. Also, it is very customize able without being too complex which makes it an easy software to get up and running with quickly but having the ability to tailor it to your needs at the same time.
Using TeamSupport
Using TeamSupport
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Creating custom fields to track additional information
- Creating knowledge base articles
- Creating custom reports
- None that I can think of
Yes - I'm not sure, I haven't used this portion yet.