TeamSupport Works
September 17, 2015
TeamSupport Works
Score 8 out of 10
Vetted Review
Verified User
Software Version
Web
Overall Satisfaction with TeamSupport
We use TeamSupport for our ITSM needs: incident tracking, change controls and problem management. We also utilize the platform as a repository for customer information/data. It's our call center teams who utilize the application to locate customer data sets and track issues.
- TeamSupport leadership is actively engaged and participates in customer facing product launches and updates.
- Their support organization gives us our due attention, when presented with problems. Typically larger companies will not prioritize the level of support due to the size of our company. TeamSupport treats us like we are their largest most important customer.
- TeamSupport is a forward looking company and they continuously seek to add improvements and new features to their platform.
- Would like the ability to customize the page with our company branding.
- The ability for individual users to create custom views to their workspace.
- TeamSupport has enabled us to respond quickly to client issues and track them through reporting to resolution.
- TeamSupport give us the ability to easily access client information, which in the end assists us with a faster workflow process.
TeamSupport is a good alternative for a smaller size enterprise.