Very simple to use and packed full of useful features
Updated February 26, 2015
Very simple to use and packed full of useful features
Score 9 out of 10
Vetted Review
Verified User
Software Version
8
Modules Used
- Teamviewer Remote
Overall Satisfaction with TeamViewer
Teamviewer is being used across most of the organization globally. It primarily is used for resolving issues with off site users.
- Very simple way for the end user to establish a remote connection.
- Allows file transfer services while remote session is connected.
- Client is customizable, so can put in company logo to ensure users that this product is safe.
- Lack of maintenance contracts to allow for upgrade when new version releases.
- Upgrades to new version are very expensive, if you are on a old version and the user downloads the latest client from the web it will not work. Old clients are not easy for users to find on site.
- Needs more integration into AD, without that, there are security issues that prevent us form fully utilize some features.
- Remote users find it very easy to create remote connections compared to products used in past.
Teamviewer ability to hold on to a steady connection while the remote client switches on and off from VPN is a huge positive to other products. VPN issues with field reps are very common and while trying to fix, if the remote user ahs to keep re-initiating remote connection they tend to lose patience fast. Teamviewer also will allow us to force the computer to boot into safe mode and automatically establish a connection. very helpful for resolving virus issues.