TeamViewer is our 'go to' trouble shooting platform
January 22, 2018
TeamViewer is our 'go to' trouble shooting platform
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
Our support team uses TeamViewer on a daily basis. If we can't diagnose the root of a problem through email or through a phone call, TeamViewer is our preferred option that helps us see exactly what our customer is seeing on their own computer. Our support team also uses TeamViewer to help our remote staff if they have any IT issues.
- TeamViewer is really quick to connect, virtually instant so customers don't have to wait for us to react quickly.
- It's reliable - we know we can trust TeamViewer to give us a stable platform.
- TeamViewer is easy to use - even our less technical customers can share their screens!
- Just one thing springs to mind and that's disconnection issues now and then.
- The most positive impact has been the successful problem resolution time. We're able to decrease the time it takes to close a support case because of TeamViewer.