Great tool to use with CRM
April 20, 2018

Great tool to use with CRM

Vanessa Alonso | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Tenfold

We use Tenfold for call management. Able to utilize directly with our CRM system.
  • Great customer service.
  • Easy to set up.
  • Able to keep notes directly onto the pop up which imports them directly to CRM.
  • Reliable since it has not shut down on our team.
  • There are a few glitches every now and then. The previous call may pop up instead of having a real-time caller.
  • If a bit more information on the client could integrate into the pop up that would be great.
  • Able to track calls and return them.
  • You can set reminders to call.
Goes great with this CRM system. Have not really tried other services.
I love this "caller ID" feature, sometimes people forget they called you and think we are telemarketers, by saying hi "John Smith", I see you spoke with "Jane Doe" so they are more at ease.