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Tenfold Review: "Great tool to use with CRM"
https://www.trustradius.com/contact-centerTenfoldUnspecified7.971101
Vanessa Alonso profile photo
April 20, 2018

Tenfold Review: "Great tool to use with CRM"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Tenfold

We use Tenfold for call management. Able to utilize directly with our CRM system.
  • Great customer service.
  • Easy to set up.
  • Able to keep notes directly onto the pop up which imports them directly to CRM.
  • Reliable since it has not shut down on our team.
  • There are a few glitches every now and then. The previous call may pop up instead of having a real-time caller.
  • If a bit more information on the client could integrate into the pop up that would be great.
  • Able to track calls and return them.
  • You can set reminders to call.
Goes great with this CRM system. Have not really tried other services.
I love this "caller ID" feature, sometimes people forget they called you and think we are telemarketers, by saying hi "John Smith", I see you spoke with "Jane Doe" so they are more at ease.