Service as promised - does what it's supposed to do
July 13, 2023
Service as promised - does what it's supposed to do
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Text-Em-All
Text-Em-All is a great resource to reach our customers and notify them of upcoming service changes, interruptions, weather delays, and similar events. They can be scheduled ahead, done by text or call feature, and other options which are great features for our purposes.
- User friendly system
- Data analytics available for calls/texts submitted, success rate, etc.
- Customers can text back and we can respond through the system
- Specific instructions on upload - i.e. not using "filters" on excel files (as they will all upload and be sent to those customers when you may think they are filtered out)
- Data Upload
- Calling & Texting Options
- Time Savings
- Higher success rate for texting
Do you think Text-Em-All delivers good value for the price?
Yes
Are you happy with Text-Em-All's feature set?
Yes
Did Text-Em-All live up to sales and marketing promises?
Yes
Did implementation of Text-Em-All go as expected?
I wasn't involved with the implementation phase
Would you buy Text-Em-All again?
Yes
Using Text-Em-All
4 - Operations, Dispatch, Sales - to communicate with our customers
- Weather Delays
- Holiday Service Changes
- Employee Disaster Emergency Contact
- Sales contacts - Cold Calling
- Recruiting