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Service as promised - does what it's supposed to do
July 13, 2023

Service as promised - does what it's supposed to do

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Text-Em-All

Text-Em-All is a great resource to reach our customers and notify them of upcoming service changes, interruptions, weather delays, and similar events. They can be scheduled ahead, done by text or call feature, and other options which are great features for our purposes.
  • User friendly system
  • Data analytics available for calls/texts submitted, success rate, etc.
  • Customers can text back and we can respond through the system
  • Specific instructions on upload - i.e. not using "filters" on excel files (as they will all upload and be sent to those customers when you may think they are filtered out)
  • Data Upload
  • Calling & Texting Options
  • Time Savings
  • Higher success rate for texting

Do you think Text-Em-All delivers good value for the price?

Yes

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

I wasn't involved with the implementation phase

Would you buy Text-Em-All again?

Yes

Business situations where you want to send communications to clients and customers without sending a group text, manually typing in the phone numbers, having the customer's information shared with others and dealing with customers replying to each other... Text-Em-All is a great solution. Smaller, more personalized situations may not be appropriate for this use, or if you personalized information is needed for each individual client, or if a large message is needed to be transmitted.

Using Text-Em-All

4 - Operations, Dispatch, Sales - to communicate with our customers
  • Weather Delays
  • Holiday Service Changes
  • Employee Disaster Emergency Contact
  • Sales contacts - Cold Calling
  • Recruiting