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Great service to provide real-time notifications to the public
July 18, 2023

Great service to provide real-time notifications to the public

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Text-Em-All

We have used Text-Em-All/Call-Em-All for several years to notify the public about eradication projects we are working on. We add the sign-up info to our website and send out information in our communication about how to sign up to receive either text or phone messages when we will be conducting an eradication. We use it to let people know when an eradication is planned to start and when it ends. The public has found this very useful, especially since some eradication projects recommend waiting 30 minutes after a treatment is complete before entering an area. The public loves being able to get the text or calls and it allows us to be much more timely, including providing last-minute notifications if a treatment has to be canceled or delayed.
  • Mass texting
  • Mass voice messages
  • Sub-groups to allow for targeting specific areas.
  • An online self-registration form would be helpful, rather than having to text to sign up.
  • Scheduling text/calls
  • Speed at which notifications are sent
  • Reasonable cost
  • Ability to provide last-minute changes about projects that impact the community
I always have excellent customer service from Text-Em-All. They almost always have a solution and also accept suggestions for improving the product if what I am requesting is something the technology does not do. During the day, you can usually get a response in a very short timeframe. The only slight drawback is there is not really 24/7 support, otherwise, I'd give a 10.
Before texting, we had no way to notify the public about last-minute changes to planned spraying in their community, including whether a project was delayed, canceled, or when we finished. Being able to provide this information in real-time to those who request it has dramatically improved the public's satisfaction with our eradication projects.

Do you think Text-Em-All delivers good value for the price?

Yes

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

Text-Em-All is a great option if you need to keep groups of people informed about a project, including if you have subgroups and only need to notify some of the people some of the time. Text and calls go out pretty rapidly with reliable delivery.