Makes International Payments Easy!
November 01, 2022

Makes International Payments Easy!

Kiva Alvarez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Invoice Processing
  • Payments

Overall Satisfaction with Tipalti

Symphonic is a music distribution company and we have thousands of clients that we distribute music for. Our clients earn royalties and we have to pay out royalties to our clients. We have clients from all around the world and we needed a payment system to be able to make international payments. We also have vendors located around the world and we needed to pay them as well.

Pros

  • Collect and report tax information for 1099s and 1042s
  • Make international payments
  • Customer service - we get replies quickly from their Helpdesk
  • Easy to enter invoices and get approval by various employees

Cons

  • For international clients, it would be helpful to have the tax forms translated into various languages.
  • For invoices, it would be helpful to be able to search for and see invoice numbers, not the "Bill Ref code".
  • For invoices, it would be nice if it pre-populated the descriptions used from the prior month.
  • When there is a returned payment in the following period, Tipalti does not create an entry for the returned payment, which makes reconciling difficult.
  • We have taken away the manual process of sending out payments via various methods (PayPal, wires, checks, ACH, etc.) ourselves and now just send the bill directly to Tipalti which handles all the payments. This saves employees' time.
  • The onboarding process is much more streamlined since Tipalti collects all of the tax form information.
  • Our clients appreciate the transparency of the processing fee costs and getting emails when payments are sent.
  • Better security for our clients as they get an email alert when there are changes to the account and sensitive information is kept secure.
Overall, the AP process is very smooth and works well. I like that the system scans the invoices as it's easy to fill out the information, and there is a great approval workflow.

Do you think Tipalti delivers good value for the price?

Yes

Are you happy with Tipalti's feature set?

Yes

Did Tipalti live up to sales and marketing promises?

Yes

Did implementation of Tipalti go as expected?

Yes

Would you buy Tipalti again?

Yes

Tipalti has been a lifesaver in terms of scaling up international payments! It doesn't matter if you send 100 or 5,000 payments in a month, they will all go out. Also, the reporting for 1099 and 1042 tax reports has been very helpful.

Tipalti Feature Ratings

Accounts Payable
7.3
Automated Accounts Payable Processes
7
Vendor Management
8
Tax Form Preparation
7
Payment Management
8.7
Customizable Approval Policies
10
Financial Document Management
9
Payment Status Tracking
8
Payment Audit Trail
9
Duplicate Bill Detection
9
Advanced OCR
7
Electronic Funds Transfer
9

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