Item: TOPdesk
Rating: 9
Author: Remon Kragtwijk

Use Cases and Deployment Scope

We use TOPdesk for employees and students. The onboarding of employees was not digital with us and we have now automated this by means of TOPdesk. We also this as incident tooling, it allows users to submit requests, track progress, and communicate with service providers. One of the benefits of using TOPdesk is that it can automate workflows and tasks, such as employee onboarding.
This can save time and resources, and improve the quality and consistency of service delivery.

Pros and Cons

Incident management
Problem management
Asset management

More AI integration

Return on Investment

More self service
more secure asset management
Reducing notifications

Likelihood to Renew

TOPdesk is a tool that can be used well by schools. It is easy to use and not difficult to implement."Because it helps our organization a lot, we will definitely continue with TOPdesk" . TOPdesk is a software company that provides solutions for service management, such as IT, facilities, and HR. The user seems to be satisfied with the service that TOPdesk provides and plans to keep using it in the future.

Key Insights

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

Other Software Used

Magister, Microsoft 365

Likelihood to Recommend

TOPdesk is extremely suitable for managing incidents and problems. TOPdesk can also be used in combination with a webshop to purchase assets.The self service portal helps the students with finding the right information about laptops and lockers.

TOPdesk Review

Overall Satisfaction with TOPdesk