Item: TOPdesk
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use TopDesk to manage our IT Service Desk calls and IT Assets. This allows us to track every call and what progress has been made on it, along with monitoring Asset locations and specifications in the same application. We also use the Asset List to create automatic loan documentation for devices we give to staff members.

Pros and Cons

Asset Management.
Call Management.
Assigning and Replying to Calls.
Asset Documentation Creation and Storage.
Knowledge Base.

New Checklist System.
Call Filtering and Folder Management.
Creating new Call Categories.

Return on Investment

Reduced Calls in Basic Tasks using Self Service Portal.
Reduced Time Consumption using easy to use and maintain Asset List.

Likelihood to Renew

TOPdesk is easy to use, has a very good feature set, and makes call management easy. It reduces the time needed on basic calls and allows us to manage larger calls with ease.

Key Insights

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

Other Software Used

VIPRE Email Security, Microsoft Entra ID, KnowBe4 PhishER, KnowBe4 Security Awareness Training

Likelihood to Recommend

TOPdesk is very well suited for IT ServiceDesk environments. Managing calls efficiently, creating a knowledge base and Self Service Portal for end users, and managing all IT assets make it easy for IT Admins and End Users to use and navigate TOPdesk. It would be less appropriate in places that don't support end users or primarily contact suppliers.

TOPdesk - Easy to use for Admins and End Users.

Overall Satisfaction with TOPdesk