April 26, 2016
Score 8 out of 10
Overall Satisfaction with Totango
We are tracking our company's accounts, usage and health scores through Totango.
- Tracks health scores, which gives a great benchmark of our customer usage.
- Great for setting tasks.
- Gives benchmarks for each of the users and the accounts assigned to them.
- Right now, we are in our infancy of our usage of Totango, so this would need more investigation.
- Giving us insight into customers allows us to keep them in the green and happy, which makes them long term instead of churning.
- Customer engagement, and which customers are in need of this.
- Tracking segmentation and where employees with our company might need to focus.
Our team looked at what Totango had to offer and felt that it had all the functionality we might need as we move our customer success program forward.