Medicine for tension free life
June 10, 2016

Medicine for tension free life

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango helps with managing 200+ customers everyday. It keeps sending notifications about their health and info on where we need to focus more. It's like an alarm. It will tell you every day in the morning what tasks you have to do with a lot of things. With Totango it has become very easy to handle a lot of customers with their case history.
  • Daily notifications
  • Keeps you sending emails about your customer's health
  • Maintains a sheet of tasks which you need to perform every day
  • Never lets you forget any of your customers when you have your customers of 200+
  • Adding your profile picture can be made a more easy
  • Keeps you alert for all customers and it's easy to remember the case of every single customer
  • EpiCenter
It's difficult to track the activities of the customer and keep all the data in one place for all customers and have a regular check on the customer.

Totango Feature Ratings

Product usage
7
Help desk / support tickets
6
Customer profiles
7
Automated workflow
8
Internal collaboration
8
Customer health scoring
9
Customer segmentation
9
Customer health trends
9
Engagement analytics
10
Revenue forecasting
8
Dashboards
10
Not Rated