Helped Improve Client Health & Retention with its Savvy Features
November 20, 2020
Helped Improve Client Health & Retention with its Savvy Features
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is used by our client success team, not across the whole organization. It allows us to be able to track client health, understand client activity, keep track of client contact, send campaigns to specific clients and overall make sure we aren't missing red flags when it comes to client churn.
- Ability to create client segments in reporting - breakdown exactly what you want to see
- Easy, automated tracking of client touchpoints
- Ability to send email campaigns
- Better integration with salesforce and other apps (hubspot, etc)
- Save reminder if you click back button on browser when creating a segment - so you don't lose a report
- Better tagging system, ability to better ID clients to remove or add to campaigns
- Increasing the lifetime value of existing customers
- Improved retention
- Better overall understanding of client lifecycle and health
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes