Building better partnerships with your team and your customers.
November 22, 2020

Building better partnerships with your team and your customers.

Georgette Lopez-Aguado | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is currently being used to guide the new customer onboarding experience. We plan to leverage it in the near future for adoption efforts with existing customers. Our onboarding team leverages Totango to ensure our customers have a properly configured system prior to full deployment of our software solution. It is invaluable in maintaining communication and workflow consistency.

Pros

  • Responsive to support requests.
  • Outstanding onboarding assistance.
  • Transparency in upcoming sprint focus.

Cons

  • Success Plans are coming along but still need some fine tuning.
  • Issue with ordering steps alphabetically and not by order of operation.
  • We have been able to reduce the overall time spent onboarding new customers.
  • We have been able to reduce training time for new staff.
Totango is a much more mature product. It is looking at the full lifecycle of customer onboarding and ongoing engagement...not just specific projects.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Every interaction I have had with support has been a positive experience.
There is a small learning curve. But you have provided multiple ways for end users to learn how to use the system to maximize productivity.
We have used a couple of other project management systems in the past. Totango is far and away the best product we have used and I believe will continue to grow with our company as we scale. I really like the campaign capabilities and think that they will be a game changer in how we communicate with our customers.

Totango Feature Ratings

Not Rated
Product usage
Not Rated
Help desk / support tickets
Not Rated
10.0
NPS surveys
10
Customer profiles
Not Rated
Automated workflow
10
Internal collaboration
10
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
10.0
Role-based user permissions
10
10.0
API
10
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated

Comments

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