Building better partnerships with your team and your customers.
November 22, 2020
Building better partnerships with your team and your customers.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is currently being used to guide the new customer onboarding experience. We plan to leverage it in the near future for adoption efforts with existing customers. Our onboarding team leverages Totango to ensure our customers have a properly configured system prior to full deployment of our software solution. It is invaluable in maintaining communication and workflow consistency.
- Responsive to support requests.
- Outstanding onboarding assistance.
- Transparency in upcoming sprint focus.
- Success Plans are coming along but still need some fine tuning.
- Issue with ordering steps alphabetically and not by order of operation.
It is not difficult to bring a new team member up to speed on how the system supports our team efforts. They simply need to walk through a cycle to understand the ins and outs of the Success Plays. The ability to send emails to the customers directly from the touchpoint is fantastic.
- We have been able to reduce the overall time spent onboarding new customers.
- We have been able to reduce training time for new staff.
Totango is a much more mature product. It is looking at the full lifecycle of customer onboarding and ongoing engagement...not just specific projects.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes