Would 10/10 recommend Totango for your CSM team!
January 05, 2024
Would 10/10 recommend Totango for your CSM team!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We use Totango to manage the health and success of our clients. Our clients are mostly Human Resource professionals. Our product is an employee engagement platform.
- Customizable metrics
- Customer Health indicators
- Interactive dashboards
- Campaigns to customers are hard to navigate and create
- The integration with Gmail is clunky
- Customer Dashboard could be more customizable
- More efficient client communication
- Better understanding of our product NPS
- Clearer path to client success and increasing NRR
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes