Cision Communications Cloud review from PR agency
July 28, 2016
Cision Communications Cloud review from PR agency
Score 8 out of 10
Vetted Review
Verified User
Software Version
TrendKite
Overall Satisfaction with Cision Communications Cloud
Cision Communications Cloud (TrendKite)* is being used across the PR agency. A majority of our clients use the service, but not all. Most teams use the service to track competitive coverage and SOV, in addition to key messages.
- Boolean is easy
- Customer service is good and the chat feature is super helpful
- Grp
- Graphs look nice
- Picking up articles more than once when it's the same content
- When it picks up press releases and I've clicked the feature for it not to
- Sometimes it's slow to load when I make edits to the graphs on the dashboards and I have to refresh the entire page
Cision Communications Cloud* is more intuitive than Critical Mention. I think Zignal and Cision were fairly similar...