August 09, 2016
Score 6 out of 10
Overall Satisfaction with TriNet
We use Trinet across the whole organization for payroll, benefits and HR administration. Trinet grossly simplifies the payroll processing, tax compliance, and benefits administration processes in our organization. If we had to do all of these things in house, it would require an hiring a highly skilled (IOW expensive) employee.
- Trinet account reps are very responsive to questions and issues.
- Telephone support is very knowledgeable and the wait times are almost instantaneous.
- Trines's technology platform is vastly improved from two years ago when the system felt very dated and antiquated. Today, the product feels fresh and much more up to date with the times.
- Overall, the cost of the services is higher than many of its competitors. That being said it is much more comprehensive in its scope than the competitors.
- Menus are overly complex and not intuitive. Cut out the superfluous information.
- Benefits comparison tools are difficult to comprehend.
- Trinet takes on the complexity of HR compliance, which is not our company's core competency.
- Trinet takes on the complexity of payroll tax compliance, which is not our company's core competency.
- Trinet takes on the complexity of benefits administration, which is not our company's core competency.
- Zenefits and Namely
Since that last time our organization evaluated the market, Trinet appeared to be more comprehensive in their product and services offering than other competitors, including Namely and Zenefits. However, Namely in particular has a better interface for "Time Off" management and "Employee Reviews." That being said it has been several years since we seriously evaluated the competition. For example, Namely now offers payroll administration. We will likely give Namely another look when we reevaluate Trinet in the coming months.
I would recommend Trinet for a small to mid sized company. Being that our organization has less than 40 employees, using Trinet makes financial sense because it would cost us more to hire an employee to do the services in-house. However, if an organization had greater than 50 employees and the cost-benefit analysis makes less sense.