Item: TriNet
Rating: 10
Author: Verified User

Support Rating

Every interaction I have had with a TriNet representative has been efficient and solved whatever issue I needed assistance with. They have all demonstrated a high level of knowledge and are quick to engage a colleague if they don't have the answer at their fingertips. The tech platform is hard to navigate. Everything seems to be there but things are confusing to find. To date TriNet representatives have always made up for this.

Usability

Overall it's excellent. It is pretty much a set it and forget process for a small business. The representatives help you get going and to make adjustments annually/as needed. The tech platform is not intuitive and that is the reason I can not give it a 10 for usability. Time spent understanding the different types of users and their user experiences with the platform would be well spent by TriNet.

Use Cases and Deployment Scope

I have a small law firm. I use TriNet to manage payroll and benefits. It simplifies all the of the administration associated with these two critical functions, from setting compliant policies, to seamlessly processing payroll with correct withholding, to having a menu of benefit options to offer/select from. It's turn key and saves time so I can focus on my clients and growing my business.

Pros and Cons

Offers quality health insurance plans to select from. This is major benefit and a significant challenge for businesses to research and negotiate.
Administers payroll seamlessly with all withholding and forms handled properly.
Provides a framework of HR practices and policies so that time is not wastes reinventing the wheel.

The online interface is difficult to navigate. It could be much more intuitive.

Return on Investment

1-Provide access to competitive health benefits.
2-Save time and money on payroll accuracy.
3-Stay within HR compliance.
4-Focus on running and growing my business knowing that HR and Benefits are professionally handled by an outsourced trustworthy purpose built service and infrastructure..

Alternatives Considered

Just Works, I have evaluated it - better tech interface, intuitive
ADP, I have used it at other organizations - not small business friendly
Paychecks, I have seen clients use it - not comprehensive in terms of providing a whole outsourced HR/Benefits administrative service

Likelihood to Recommend

I use TriNet as a small business and it is very well suited to my needs -- it saves me time or money I'd need to spend on administrative assistance in this area, which for a small business is not the best use of internal administrative skills. It is trustworthy, meaning that I can rely on it to ask the right questions at the outset, help me set everything up properly annually, and then not worry about it. Through clients I have also seen it used by larger organizations with hundreds of personnel across multiple jurisdictions. For these organizations it allows in-house HR to focus resources on strategy and talent acquisition/development while leaving the detailed administrative work to a service that has a purpose built HR/Benefits infrastructure rather than try to build and manage in-house HR administrative services.

TriNet provides small business with access to top benefits and HR administration, saving time and money

Overall Satisfaction with TriNet