Item: TriNet
Rating: 8
Author: Veronica Cavanagh

Support Rating

Megan is always available and really works with us and helps understand anything we question. I have to be honest and we do ask a lot of question and Megan is always so friendly and it is never a problem for her.

Usability

The site needs to be more friendly when it comes to finding information on the employees. It is still hard to navigate and find the right path.

Use Cases and Deployment Scope

Human Resources uses Trinet for payroll and benefits services. It helps us with all the taxes and laws that we are not fully fluent on. From turning in I-9s, paying back expenses and paying a bonus, it has really made our lives easier.

Pros and Cons

Communication - Whenever we have a question it is answered that day
It makes the onboarding process easier
The site is pretty fluid as an HR user

Finding information can be hard on the site
When we hire a candidate that has used trinet before, they have to call and deal with the issue with someone at Trinet for them to actually sign on into Trinet.
The site sometimes takes time to load or it doesnt load at all.

Return on Investment

Reduce time with HR issues
Cheaper benefits so candidates see us as abetter choice
We don't have to worry about compliance issues

Alternatives Considered

I have only used Paychex in the past and find that TriNet offers way more and their customer service is amazing.

Likelihood to Recommend

It is great for startup companies that want to use a third party. From 0 - 150 employees it would make the expense worth it. Not having to worry about payroll taxes, or employer taxes, in general, is huge. When the company doesn't have enough revenue to have a big HR department Trinet is a great replacement. They really take care of a lot of background stuff that startup companies don't have the time to figure out in a short amount of time.

TriNet Review

Overall Satisfaction with TriNet