Item: TriNet
Rating: 10
Author: Joel Adler

Support Rating

I have always been kept informed of any problems or issues raised, been treated professionally and happy with the resolution provided by both the team assigned to my company or anyone else who I have dealt with at TriNet.

Usability

TriNet offers enough options to allow even the pickiest employer a solution that will satisfy its employees.

Use Cases and Deployment Scope

The TriNet platform is being used for payroll and benefits for all employees in the US and Canada. It allows for both part-time and full-time employees and provides a wide range of benefits at reasonable costs to the company.

Pros and Cons

Wide variety of reasonably priced benefits across the country.
Excellent customer service and resolution management.
Additional offerings such as assistance with visas and non-typical employee benefits, e.g. marketplace and commuter benefits.
Seamless handling of 401(k) with Transamerica.

Ability to customize reports without special requests.
Lower administrative fees for start-ups with few employees.

Return on Investment

Employee satisfaction is high due to the benefit offerings including health, retirement, marketplace and commuter benefits.
Getting corrections to vacation carryover has been cumbersome and impacted employee opinion somewhat.

Alternatives Considered

ADP Enterprise eTIME

TriNet's cost and benefit offerings were superior to competitors and the customer service exceeded competitors, as well as being offered in Canada.

Likelihood to Recommend

TriNet is an excellent choice for young companies in more than one state. It is also helpful in that it can assist, if not replace, a full-time HR person as a company grows to a certain size while providing employee guidelines and handbooks.

TriNet user and consultant.

Overall Satisfaction with TriNet