Item: TriNet
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I currently use TriNet for one of my non-profit clients. I am a Trusted Advisor and the top tier Administrator within TriNet for my client. It is used across the whole organization for all payroll and HR functions of the business. It is a "one-stop shop" for all levels of payroll and HR outsourcing needs, for various size companies.

Pros and Cons

My client has a dedicated representative assigned to them as our point of contact. Each representative I have spoken to personally, including past and present dedicated representatives, has been phenomenal to speak to and extremely helpful. I have spoken with other departments, which are equally as helpful as their representatives. I find this piece of the service from TriNet is key to the wonderful experience I have with company.
The TriNet platform is easy to navigate and any information needed can be found quickly. I call TriNet representatives often if I have any questions about the platform, or where to find certain information. They will always email specific instructions to assist with navigation issues that I have encountered

The reporting function currently is sometimes difficult to find a report I need, which is being transitioned if I understand correctly from emails I have receive from TriNet. I would like the ability to customize reports within the reporting platform. As I understand, it is being changed, so I am referring to what may be consider the "old" platform currently.

Support Rating

I will sing the praises of the TriNet customer service all day long. I believe their exceptional customer service team is the cornerstone to the services they provide. Each and every person I have ever spoken to or emailed with has been extremely pleasant to speak to and quite knowledgeable. In my experience with TriNet, if the particular person does not know the an to a question, they will find out the answer for you or get to you another representative promptly and you will be treated exactly the same as I have described.

Usability

The overall usability of TriNet has improved for the better during my short time interacting with the company. The current platform is easy to use and it is my understanding the reporting function, that is currently still using the same platform as of two years ago when I began using TriNet, is being transitioned into the current/recently implemented platform. I look forward to evaluating the changes in the reporting area and expect they will also better fit the needs of their customers.

Return on Investment

TriNet has had a positive impact on my clients business objectives, since it all employee information is easily accessible and easy to understand.
The payroll accuracy is great. I have not encountered an issue and find it quite easy to use. It saves a great deal of time with its straight forward presentation.

Alternatives Considered

Gusto

Gusto is geared more specifically to small businesses, which would service the majority of my clients. I find their platform and customer service are also quite good. Since they are more geared to a small business, under 5 employees, the cost difference is helpful for those businesses who may have less funds to spend on an outsourced payroll service.

Likelihood to Recommend

TriNet is well suited for a company with 5 or more employees that needs payroll plus HR outsourced services. The cost difference can be significant to a very small business (less than 5 employees). My business normally handles small businesses, so this is simply something that I encounter simply due to the nature of the services I provide to my clients.

Give TriNet a chance to service your company. This review is worth your time!

Overall Satisfaction with TriNet