Not Worth the Cash and Time - Beware Small Businesses

They have not. They are slow on response and usually have to refer problems to "higher ups" or technical teams which often never respond.

Clunky and unuseful platform that actually creates more work than it relieves.

TriNet was highly rated online and, as a publicly-traded company, seemed to have the bona fides that we were searching for. Unfortunately, there has not been one element of this firm that has been worth the very high premium that we pay for services.

As a small government contractor, we were searching for a firm that could take the many hours we spent handling these issues off of our owners' plate. However, even though we pay a fee that is equivalent to a full time employee, we are still handling payroll integrations, healthcare signups and payments, FSA, 401K signups and withholds and so many other things. In fact, between all of the TriNet errors, employee complaints/questions, and still having to manage all of these programs that we pay TriNet to manage, we actually spend more time now than before handling HR issues. And if that is not bad enough, the customer service is horrible. I WOULD NEVER RECOMMEND THIS COMPANY.