Not Worth the Cash and Time - Beware Small Businesses
March 10, 2020

Not Worth the Cash and Time - Beware Small Businesses

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

TriNet is a PEO service that we use for all aspects of our company's HR functions.

Pros

  • Benefits options are very good with many options for choice on dental and vision.

Cons

  • Transition services from your current system is a nightmare. They are not well equipped to do this well.
  • If you are a government contractor and all of the rules and regs that go with that, this PEO is NOT for you.
  • Customer service is laughable.
  • The TriNet timekeeping system and its integration back into their payroll platform is terrible and that is being generous.
They have not. They are slow on response and usually have to refer problems to "higher ups" or technical teams which often never respond.
Clunky and unuseful platform that actually creates more work than it relieves.
  • We have lost money on this service. It has caused us to not decrease our backoffice efforts, rather increase them.
TriNet was highly rated online and, as a publicly-traded company, seemed to have the bona fides that we were searching for. Unfortunately, there has not been one element of this firm that has been worth the very high premium that we pay for services.

As a small government contractor, we were searching for a firm that could take the many hours we spent handling these issues off of our owners' plate. However, even though we pay a fee that is equivalent to a full time employee, we are still handling payroll integrations, healthcare signups and payments, FSA, 401K signups and withholds and so many other things. In fact, between all of the TriNet errors, employee complaints/questions, and still having to manage all of these programs that we pay TriNet to manage, we actually spend more time now than before handling HR issues. And if that is not bad enough, the customer service is horrible. I WOULD NEVER RECOMMEND THIS COMPANY.

TriNet Feature Ratings

2.2
Employee demographic data
7
Employment history
Not Rated
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
Not Rated
5.0
Pay calculation
2
Benefit plan administration
4
Direct deposit files
7
Salary revision and increment management
6
Reimbursement management
6
4.0
Approval workflow
3
Balance details
8
Annual carry-forward and encashment
1
4.7
View and generate pay and benefit information
9
Update personal information
4
View job history
Not Rated
View company policy documentation
1
Employee recognition
Not Rated
Asset Management ()
Not Rated
1.0
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
1.0
Performance plans
1
Performance improvement plans
1
Review status tracking
1
Review reminders
1
1.0
Candidate search
1
Candidate development
1
1.0
New hire portal
1
Manager tracking tools
1
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
1.0
Job Requisition Management
1
Publish to Social Media
1
Job Search Site Posting
1
Applicant Tracking
1
Notifications and Alerts
1

Comments

  • Kimberly Runyen | TrustRadius Reviewer
    Kimberly Runyen
    (Vendor Representative) commented 5 years ago
    We are sorry to hear about your issues. We have escalated your concerns internally. If you can email us at socialmedia@TriNet.com with your full name and company name, we would be happy to look further into your experience to try to find some resolutions. Thank you for your time and feedback.

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