Collected over 80 approved customer quotes with TrustRadius!
February 22, 2017
Collected over 80 approved customer quotes with TrustRadius!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TrustRadius for Vendors
- TrustQuotes Library
- TrustQuotes for Web
- TrustQuotes for Salesforce
Our marketing team runs our TrustRadius account. The solution helps us collect and keep track of not just customer quotes, but APPROVED quotes which is very important to marketing programs/content.
Pros
- Supportive team.
- Tagging system for TrustQuotes library
Cons
- System feels a little archaic on the back end, sometimes the user experience isn't positive and the usability isn't a 10/10.
- Increase brand awareness
- Scale customer proof through reviews
- Identify candidates for case studies & advocacy
- Improve sales efficiency
- Gather product insights
We haven't been using it long enough to see ROI for TrustQuotes for Web or Salesforce, but for quote collection we have used it to get over 80 quotes. Once I even used a customer quote from a review to send to our leadership to use in an important sales deck.
None yet.
Since TrustRadius is technically making the ask, it feels more validated.
I have had a positive experience working with the customer success team. They are responsive and the executive sponsor has stayed involved along the way which I appreciate.
Comments
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