TrustRadius helps us with invaluable customer feedback and reviews
November 07, 2020
TrustRadius helps us with invaluable customer feedback and reviews
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TrustRadius for Vendors
Customer reviews are important for any business. TrustRadius helps us get very detailed customer reviews and quality feedback on our product. It has helped our engineering team to develop a clear strategy for our product and define a roadmap for the future based on the feedback from our customers. It has made meeting customer requirements easier and quick.
- Good customer support
- Very detailed questionaire
- Very easy and straightforward process
- None
- Increase in good quality reviews
- Usage in social media and other marketing activites
The review content is very detailed and great compared to other competitors. Custom questions are a great help to get customer feedback on specific areas of our product. We get ratings in a lot of specific features too.
We have been able to collect reviews specific to a certain feature set of our products and compare where we are lacking or doing better than our competitors. The ability to change the questions once a while has been of great help.
We do use other review vendors in the market. But TrustRadius has been the main focus to gather user-generated content and detailed reviews. The review process has been hassle free and straightforward.