The #1 Platform for Driving B2B Customer Reviews
March 23, 2022
The #1 Platform for Driving B2B Customer Reviews
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Premium Product Profile
- Review Sourcing Campaigns
- Custom Questions
- Intent Data
- Salesforce Connector
Overall Satisfaction with TrustRadius for Vendors
We use TrustRadius for Vendors to drive testimonials and insights about our products. It helps us generate various types of independent validation from our users, including testimonials, ratings, and awards. The business intent data we gather from the platform is also helpful.
- They provide fantastic customer support.
- TrustRadius proactively works to ensure we are getting value out of all areas of the service from review generating to the use of business intent data.
- TrustRadius genuinely listens to customer feedback and is always working to innovate and improve the platform.
- Improved product scorecards: There needs to be a common set of review criteria to allow products to be more easily compared.
- Improved self-service: For example, the ability to see the remaining incentive budget and track campaign performance directly in the portal.
- I would like the ability to have asset libraries and list management directly integrated within the vendor portal. I feel like there are currently too many places to look for key assets and information.
- More customers on record
- Awards and validation
Buyer intent data holds much promise, but I feel like there is an initial lift to making it accessible and usable to the right teams. This is still an area we are working on.
The TrustRadius survey is great for surfacing key value points about our products and generating on-point testimonials.
As a vendor, you need to appear on all the major business review site platforms, such as G2 and Gartner Peer Insights. TrustRadius provides a more highly curated, less "noisy" community with a clearer enterprise focus. The level of customer investment and support is an area where it truly shines.
Do you think TrustRadius for Vendors delivers good value for the price?
Yes
Are you happy with TrustRadius for Vendors's feature set?
Yes
Did TrustRadius for Vendors live up to sales and marketing promises?
Yes
Did implementation of TrustRadius for Vendors go as expected?
Yes
Would you buy TrustRadius for Vendors again?
Yes