Always a good experience with TrustRadius for Vendors!
September 18, 2023

Always a good experience with TrustRadius for Vendors!

Jaina Shah | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Premium Product Profile
  • Custom Questions
  • Quote Finder Chrome Extension

Overall Satisfaction with TrustRadius for Vendors

We are using the TrustRadius for Vendors platform in a variety of ways. Mainly, we use TrustRadius for Vendors to generate reviews from our customers as a way to collect feedback/quotes, have insight into what our competitors are doing/what their customers are saying, and inform our sales team of cross-sell/up-sell opportunities. Top Rated and the different award badges that TrustRadius for Vendors offers is a way that we collect and showcase customer proof and validation.
  • Easy to use
  • Communicative team
  • Social proof opportunities
  • Top Rated 3 years in a row (and counting)
We do utilize TrustRadius for Vendors intent data for sales outreach. This is fairly new to use, but it is already starting to be valuable.
TrustRadius reviews are a lot more in-depth than other review vendors, which makes it easy for me to pull customer quotes and social proof from. Often, the questions asked by other review vendors are superficial and may not lead to a lot of follow-up. The in-depth user insights we gather from our TrustRadius reviews inform product roadmap features and ways that we interact with our customers.
The support we get from TrustRadius for Vendors is out of this world! I've worked with multiple CSMs and people at TrustRadius throughout my 2 and a half years, and am always very satisfied. Everyone is so friendly and always willing to help you out.

Do you think TrustRadius for Vendors delivers good value for the price?

Yes

Are you happy with TrustRadius for Vendors's feature set?

Yes

Did TrustRadius for Vendors live up to sales and marketing promises?

Yes

Did implementation of TrustRadius for Vendors go as expected?

Yes

Would you buy TrustRadius for Vendors again?

Yes

Review generation and customer outreach is always something that we are looking to iterate on at Khoros. TrustRadius for Vendors is an extremely valuable platform that makes it easy for me to go back to my teams and show the value of this outreach. Our CSM has worked closely with me each year on strategizing the best way to hit our goals, such as getting Top Rated across all of our categories.