Item: UKG Pro
Rating: 9
Author: Julie A. Kelly

Use Cases and Deployment Scope

It is currently used across the organization from initial onboarding through to employee records. Employee[s] are able to access PTO, personal information, and benefit information.

Pros and Cons

User friendly - easy to navigate even if you aren't in it daily.
Updated information - once PTO is used, it is reflected in the system.
Easy to make changes - because of its navigability it is easy to make changes to address, withholding, or PTO.

Integration with other systems - we currently use Lever for ATS and once they have moved through Lever, we have had glitches with information parsing to UKG. Still working on it with both companies.

Return on Investment

Increased employee engagement - employees find it easier to navigate than previous system.

It's great, but not perfect. As stated previously, integration with Lever hasn't been without glitches, some reports we'd like haven't been readily available, and I know HR has had a few other issues with customer service.

Support Rating

Again, great, but not perfect. Slow customer service response at times.

Key Insights

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

Other Software Used

Lever

Exceptional Examples of UKG Pro Support

I believe during implementation during the first few months of COVID, response was fairly quick.

Likelihood to Recommend

I think because of its ease of use by the occasional user, it can be accepted across most companies. Even if you aren't using it daily, like HR would, it is still easy to navigate and find information through the use of drop down menus or searches.

UKG Pro

Overall Satisfaction with UKG Pro