Ready to switch HRIS sytems? UKG is your answer!
August 13, 2021
Ready to switch HRIS sytems? UKG is your answer!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro
We utlize UKG for all our HRIS needs: HR Core, Payroll, Recruting, Onboarding, Employee File Management, Employee Case Management, Time Off Management, Open Enrollment, Performance Management etc. We're using it across the whole organization. UKG provides exceptional customer service through implementation to go-live, to ongoing maintainance. Our previous HRIS company was extremely hard to work with.
Pros
- Customer Service - Our Lead Account Manager is outstanding!
- Ongoing Trainings and Updates
- User Friendly HRIS
Cons
- Payment Services requests/responses
- More flexibility with branding (landing page, performance management)
- Payment Services Tax payments (they are not timely)
- Ability to manage all HR activities within one platform
- Endless trainings & learning opportunities (not only regarding the system but HR Trainings in general)
- Leadership's confidence instilled in HR systems after a previous horrible experience with another HRIS system
Why we chose UKG over other HRIS systems:
- Cost (significantly more reasonable than Workday/ADP)
- Designated Account Manager
- Endless trainings & learning opportunities
- Rapid Response support for payroll
- User friendly interface
- Simplified Org Design
- Integration support
- System supports all HRIS needs on one platform
Do you think UKG Pro delivers good value for the price?
Yes
Are you happy with UKG Pro's feature set?
Yes
Did UKG Pro live up to sales and marketing promises?
No
Did implementation of UKG Pro go as expected?
Yes
Would you buy UKG Pro again?
Yes
Our Account Manager, Elissa Wenholz, continuously provides exceptional customer service. She consistently goes above and beyond to ensure we are set up for success. She's worked late multiple times to help us with payroll issues. She knows UKG inside and out - I don't know how she remembers everything. She is invested in our success and you can feel it. She is extremely personable and our team actually looks forward to our calls with her. She is simply outstanding, she's made our learning curve (learning UKG) manageable...we wouldn't be where we are without her. UKG is extremely lucky to have her!
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