Item: UKG Pro
Rating: 10
Author: Bill Pepper

Use Cases and Deployment Scope

Payroll and taxes and human resources tool.

Pros and Cons

Payroll processing is simple and easy to use (user-friendly).
Tax services handles all tax functions timely and accurately.
Payment services handles their functions timely & efficiently.

EXEMPT payroll-don't force me to bring in a "time file" when I have their set hours pre-loaded into the system.

Return on Investment

Positive time savings for Qtrly & Yr-End tax work.
Previous payroll process was 2-3 days. Now, a pay cycle is completed in 2-3 hours.

Performance

99% of the time, functionality is quick.

Support Rating

Generally, I receive quick and informative resolutions to my cases.

Exceptional Examples of UKG Pro Support

I appreciate the support I can rely on when I come across a process that I don't do on a regular basis and I have a friendly professional and knowledgeable support person to walk me through the process. They allow the option to stay on the phone as I go through the steps or if I prefer to try the process solo.

Likelihood to Recommend

Small accounting departments need the support of a tax team to process and file their tax documents, so the team can focus on other accounting functions of the company. An app is a great tool for employees to have access to their payroll, tax, and time-off information.

UKG-U Kan't Get any better service than this.

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)