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UKG is Great! Time Management (UTM) needs work!
April 22, 2021

UKG is Great! Time Management (UTM) needs work!

Emma Carey | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

UKG is being used across our company from hiring employees, payroll, and employee management.
  • Customer Service
  • Innovative
  • User friendly
  • UTM (Kronos)
  • Built in reports
  • Better roll out of new updates
  • Time saving for the payroll team
  • Negative impact of new UTM portal. NOT user friendly; too much like ADP.
I would give it a higher rating, but the updated UTM portal is not easy to navigate and is not user-friendly. I work in payroll so most of my job functions rely on the UTM portal to work properly.
Each time I call in for assistance, everyone is kind and helpful and my questions get answered.
Our AM, Becky Nelson, is SO WONDERFUL! She works really hard for our company and provides exceptional service each time we need her.
I would give it a higher score, however, the time-keeping system is awful with Kronos. It functions like ADP and the previous version through Ultimate Software was much easier for everyone to navigate. We do not like the updated UTM portal.

UKG Pro Feature Ratings

6.5
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
6
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.6
Pay calculation
9
Support for external payroll vendors
8
Off-cycle/On-Demand payment
8
Direct deposit files
9
Salary revision and increment management
9
1.0
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
1
8.8
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
Not Rated
Employee recognition
8
Not Rated
Tracking of all physical assets
Not Rated
5.5
Report builder
7
Pre-built reports
4
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
5.4
Performance plans
7
Performance improvement plans
5
Review status tracking
5
Review reminders
5
Multiple review frequency
5
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.0
New hire portal
8
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated