Business Enterprise Support
April 22, 2021

Business Enterprise Support

Teresa Huffman, MBA, SPHR, SHRM-SCP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

UKG [Pro (formerly Ultimate Software UltiPro)] is our Payroll/HRIS software.
  • Payroll
  • Recruiting
  • Ease of use
  • Advanced reporting
  • Time savings
  • Audit control improvement
  • Comprehensive HR solution
Very little downtime........great response time.
Typically, support is responsive. From time to time, issues with getting answers as quickly as needed.
During implementation.

Our rep, Bill Bentz we above and beyond to make sure we were successful. His Herculean efforts were astonishing. Without hesitation, I will say that Ulti/Bill Bentz surpassed any expectations I could have possibly had. In fact, over my 35 year career in HR, there have been no other experience to come close to how this implementation was handled. Bravo, Bill Bentz and Ulti!
Number 1 is ease of use by all stakeholders. Screens [with UKG Pro (formerly Ultimate Software UltiPro)] are intuitive and understandable.

UKG Pro Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
4
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
7
Pay calculation
9
Support for external payroll vendors
9
Off-cycle/On-Demand payment
10
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
6
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
View and generate pay and benefit information
8
View job history
7
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
8
New hire portal
9
Manager tracking tools
8
Performance tracking
Not Rated
Job Requisition Management
8
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
9
Duplicate Candidate Prevention
9
Applicant Tracking
9
Notifications and Alerts
9