Item: UKG Pro
Rating: 8
Author: Robyn Smallwood

Overall Satisfaction with UltiPro

Use Cases and Deployment Scope

HR and Payroll, Time Management and Benefits. So easy to use. Flexible product.

Pros and Cons

Pros

Flexible
Support
Modules applicable

Cons

Customer Service
Account Managers have too many accounts to handle.
Need more backend access

Likelihood to Recommend

Number of users, cost to add additional companies as you expand. security (we are a bank)...so many questions

Using UltiPro

I would love more ability to contact the techs that are working on future product changes to make sure they are aware of the issues in the field. It feel sometimes our message gets lost before it gets where it is needed.

Evaluating UltiPro and Competitors

Alternatives Considered

In past I have used Ceridian, ADP, Lawson

UltiPro Reliability

Reliability and Availability

Integrating UltiPro

Ease of Integration

Comments

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Verified User
commented 8 years ago
Hi Robyn, thank you so much for providing us with feedback. I saw that you said you wished you could speak with our product developers. I was wondering if you had heard of our Ideas Community? This is a place where customers can recommend new product updates and vote on features that other customers recommend. We often implement customer ideas from this portal into UltiPro updates! Let me know if you have any questions about this or anything else. Feel free to reply here or email me at micole_kaye@ultimatesoftware.com. Thank you, Micole Kaye, Ultimate Software

Flexibility and Implementation are the Perks

Modules Used