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UltiPro: A User-Friendly HR and Payroll System Solution
December 21, 2015

UltiPro: A User-Friendly HR and Payroll System Solution

Lizette Jordan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

Our organization uses Ultipro company-wide for various human resources tasks. We use Ultipro for payroll, Business Intelligence reporting, recruitment and staffing, benefits administration (including ACA reporting), time management, and performance management. Our field managers use the Ultipro self-service feature and helps HR partner with them on daily HR administration tasks.
  • Client support -- we have an incredibly talented account manager and reaching the technical support team for urgent issues is excellent.
  • Reporting - the Business Intelligence module provides flexibility to create complex reports.
  • Time Management - we recently implemented this system and our payroll process is much more streamlined.
  • PPACA reporting - Ultipro provides a tool to make ACA reporting simple and we are using their print services for 1095-C mailings in 2016.
  • Updates and releases -- occassionally product updates cause minor glitches in system performance. Additional testing prior to release would be helpful.
UltiPro is best suited for an organization that has responsive field managers and where there is a strong support person in human resources and payroll. The HR/payroll contact has to become a guru -- and be accessible for password resets and procedural questions and support. These UltiPro experts must be willing to embrace technology and learn to utilize the Business Intelligence module to take advantage of creating complex queries and reports.

UKG Pro Feature Ratings

8.9
Employee demographic data
10
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
10
9.6
Pay calculation
10
Support for external payroll vendors
9
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
Leave and Attendance Management ()
Not Rated
9.3
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
7
Asset Management ()
Not Rated
8.0
Report builder
9
Pre-built reports
10
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
9.0
Performance plans
9
Performance improvement plans
9
Review status tracking
9
Review reminders
9
Multiple review frequency
9
Succession Planning ()
Not Rated
9.0
New hire portal
9
Manager tracking tools
9
9.0
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
9
Performance tracking
9
9.8
Job Requisition Management
9
Company Website Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

UltiPro Training

  • Online training
  • Self-taught
Webinars are continously available and the content is well-planned and communicated well.

UltiPro Support

Our account manager is awesome, but he has multiple accounts and it's sometimes difficult to get an immediate response. The Rapid Response team is also resourceful, but they are not always familiar with our customizations. The Ultimate Experience website and emails are helpful.